Privacy Policy

1. Text Messaging Communications

If you choose to provide your mobile phone number, TandemArc may send text messages related to consultation requests, appointment confirmations, reminders, scheduling updates and other service-related communications. Where required, we will obtain your consent before sending text messages.

Message frequency varies based on your interactions with TandemArc. Message and data rates may apply depending on your mobile carrier. You may opt out of future text messages at any time by replying STOP. For assistance, reply HELP where available or contact service@tandemarc.ca. Mobile numbers and SMS consent are not sold or shared with third parties for their own marketing purposes.

2. Information We Collect

This Privacy Policy applies to personal information TandemArc collects through this website and through communications that arise from website inquiries or consultation requests. For purposes of this policy, “personal information” means information about an identifiable individual, subject to the meaning and exceptions provided by applicable Canadian privacy law.

Depending on how you use the website or communicate with us, we may collect:

• your name, email address, telephone number and other contact details you choose to provide;
• information you submit through contact or consultation forms;
• information you include in emails, telephone communications or other correspondence;
• general information relevant to a planning inquiry that you voluntarily provide; and
• technical and usage information described below.

When you visit the website, certain technical information may be collected automatically by the website, hosting infrastructure or service providers. This can include information such as IP address, browser type, device information, referring page, pages viewed, approximate location derived from technical data, and dates or times of visits.

Please avoid sending highly sensitive information through ordinary website forms or email unless it is necessary and an appropriate method of transmission has been established.

3. How We Use Information

We may use personal information to:

• respond to questions, inquiries and consultation requests;
• communicate with you about a requested meeting, follow-up or planning discussion;
• understand your needs and determine whether TandemArc services may be relevant;
• operate, maintain, secure and improve the website;
• understand aggregate website usage and troubleshoot issues;
• measure website and marketing performance;
• maintain appropriate business and communication records;
• comply with legal obligations or respond to lawful requests; and
• prevent fraud, misuse, security incidents or other harmful activity.

Where consent is required by law, we will rely on an appropriate form of consent for the relevant purpose.

4. Cookies & Similar Technologies

The website or its service providers may use cookies and similar technologies that are necessary for website operation, security, preferences, measurement or performance. A cookie is a small data file stored on or associated with your browser or device.

TandemArc may use analytics or measurement technologies to understand website performance, traffic sources and visitor interactions, or to evaluate marketing activity. If advertising or measurement technologies are used, they may involve cookies, pixels or similar identifiers. The specific technologies used may change over time.

You can generally control cookies through your browser settings. Blocking some cookies may affect website functionality.

5. Information Sharing

We do not sell personal information.

We may share personal information with service providers that help us operate the website or conduct ordinary business functions, such as website hosting, communications, scheduling, data storage, security or analytics. These providers may process information on our behalf and are expected to handle it consistently with their contractual and legal obligations.

Some service providers may process or store information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement or governmental authorities in accordance with those laws.

We may also disclose information where required or permitted by law, to protect legal rights or security, in connection with a business transaction where legally permitted, or with your direction or consent.

If a planning process involves other professionals, information should only be shared with them as appropriate to the engagement, your instructions and applicable requirements.

This website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to address disputes, and to satisfy legal or other legitimate requirements. Retention periods can vary depending on the nature of the information and the context in which it was collected.

When information is no longer required, we take reasonable steps to delete, destroy or anonymize it, subject to applicable requirements and technical limitations.

7. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

If you believe information you provided to TandemArc may have been compromised, please contact us promptly.

8. Access, Correction & Withdrawal of Consent

TandemArc intends to handle personal information in a manner consistent with applicable Canadian privacy requirements, including the principles reflected in the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, as well as other applicable privacy legislation. Privacy obligations can vary depending on the activity, organization and jurisdiction involved.

Subject to applicable law and permitted exceptions, you may request access to personal information TandemArc holds about you and ask that inaccurate or incomplete information be corrected. We may need to verify your identity before responding to an access or correction request.

Where we rely on your consent, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide a requested service or continue certain communications.

You can also ask us to stop non-essential communications at any time by contacting us at the address below or using any unsubscribe mechanism provided with the communication.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality or applicable requirements. The current version will be posted on this page and identified by its “Last updated” date.

10. Contact Information

For privacy questions, access or correction requests, withdrawal of consent, or other concerns about how personal information is handled, contact TandemArc at service@tandemarc.ca.